Frequently asked questions
How can I track my order?
Click here to track your order** using your tracking number and view the latest delivery updates.
If you have any questions about your shipment, please feel free to contact our customer service team.info@camandy.com
How do I choose the right size?
We recommend selecting your usual US sneaker size. Please refer to the size options and size guide on each product page before ordering.
If you're between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
What does “US Sizes (M = Men's, W = Women's)” mean?
Our shoe sizes are listed in US sizing.
- M = Men's US Size
- W = Women's US Size
For example:
M 7 / W 8.5 means the same shoe size can be worn by someone who normally wears a US Men's 7 or a US Women's 8.5.
If you are shopping based on women's sizing, please select the option that matches the W size. If you are shopping based on men's sizing, select the corresponding M size.
Can I exchange my shoes if the size doesn't fit?
If your shoes don't fit as expected, please contact our customer service team as soon as possible after receiving your order. info@camandy.com
Size exchanges are subject to our return and exchange policy. Shoes should be unworn and kept in their original condition and packaging.
Will the actual color look exactly like the photos?
We make every effort to display product colors as accurately as possible. However, slight color differences may occur due to lighting, photography, and individual screen settings.
How should I clean my sneakers?
We recommend gentle spot cleaning with a soft cloth or brush. Avoid using harsh chemicals or machine washing unless specifically stated in the product care instructions.
Allow your sneakers to air dry naturally and keep them away from direct heat.
How can I keep my sneakers in good condition?
Keep your sneakers in a cool, dry place when not in use. Regularly remove surface dirt and avoid prolonged exposure to water, excessive heat, or direct sunlight.

